Every promise on a call becomes a to-do.
If someone said they would ring back, order the part or send a price, Chime writes it down as a task with the caller and the job attached. Nothing depends on remembering.
Send price for hot water replacement
From call with M. Doyle · 4:12pm
Order tempering valve before Tuesday
Parts · Reece Wollongong
Ring back about the strata quote
Promised Thursday
Confirm access code with the tenant
Unit 4 · Corrimal
The job rarely falls over on the tools. It falls over on the follow-up.
Callbacks, parts, prices and paperwork all get agreed on the phone and then live in someone’s head until they do not.
When the task is written down as the call ends, the follow-up stops being a memory test.
How it works in the day to day
Captured from the conversation
Commitments made on the call are turned into tasks automatically, with the wording that was actually used.
Attached to the customer and job
Every task carries the caller, the job and the call it came from, so context is one tap away.
Dated the way it was said
If the customer was told Thursday, the task is due Thursday, not "sometime".
Assigned to whoever is on
Tasks move with the team, so a handover between shifts does not drop the ball.
One list, in the order it needs doing.
Open the list and the day is already sorted: what was promised today, what is overdue, and what can wait.
Tick it off from the phone between jobs. The customer record updates with it.
My day
Sorted by what was promised
Callback: quote for gutter clean
Promised yesterday
Send invoice for Wednesday service call
Confirm access details for the Friday job
Illustrative view
Works with the tools you already run on
We sit on top of the system you already run. We do not replace it.
Want the calls captured in the first place? See Chime Reception