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Chime Labs and Simpro.
Chime checks your Simpro staff availability, matches the right appointment length to the job, and books it in, without an office admin in the middle.
Simpro + Chime
What one call produces
Switchboard fault, commercial site
Availability checked across four staff
Tuesday 7:30am, 2 hour appointment
Illustrative view
The software is not the gap. The unanswered call is
Simpro is powerful, and that power costs time on the phone. Someone has to check who is free, work out how long the job will take, find a slot and enter it.
If that person is already juggling ten other things, the call waits, and the lead goes cold.
Inside Simpro, day to day
Multi-staff scheduling
Availability is checked across the crew, not one calendar, so nobody sits idle while another tech is overbooked.
Appointment lengths that fit
A quick inspection gets a shorter slot than a full install, based on how you have configured your job types.
Straight into the job queue
New jobs land in the Simpro queue with the scope, location and urgency already captured.
No double entry
What the caller said is what the job says. Nothing is retyped from a message pad.
A record, not a message
What exactly lands in Simpro when a call ends?
Most AI phone products end a call by sending someone a message: a text, an email or an enquiry that waits in an inbox for an admin to type up. Chime ends the call by creating the job and the scheduled appointment in Simpro.
- Customer and site
- The caller is matched to the existing Simpro customer and site, or added if they are new, so the job hangs off the right record.
- Job address
- The site address confirmed on the call, written to the job rather than left in a note.
- Job type
- Mapped to your Simpro job types, which is also what sets a realistic appointment length.
- Description
- The scope as the caller described it, including access and the contact who will be there.
- Booked time
- A Simpro appointment against real staff availability, with the duration matched to the job type.
- Assigned staff
- The first genuinely free technician across the staff you nominate, rather than a default name.
The alternative is a message someone re-keys later. A message at 9pm is work still to do; a booked Simpro job is work already done.
What happens when someone calls
- 01
Nobody is free to answer
The team is on site, the office is swamped, and the call diverts to Chime.
- 02
The job type is identified
Chime maps the conversation to your Simpro job types.
- 03
Availability is checked
Staff calendars are queried for the next genuine slot.
- 04
The appointment is created
A confirmed Simpro appointment with the customer, job type and assigned staff.
The schedule you see is the schedule you can actually run
A booking is only useful if it fits the day. Chime books against real availability and realistic durations, so the run sheet holds together.
Your coordinator reviews the board rather than rebuilding it.
Simpro appointment
Booked from the call
Preventative maintenance visit
First available across four techs
Matched to job type, 2 hours
Illustrative view
Who it suits
Is the Simpro connection right for you?
Simpro is built for mid-size trade businesses running multiple staff across multiple sites. If your operation has grown past a shared calendar, this connection keeps incoming calls from becoming the bottleneck.
Questions
Common questions about the Simpro connection
If your work is site-based and compliance-heavy, AroFlo covers similar ground. See the AroFlo integration.
Smaller crews often run ServiceM8 instead. See the ServiceM8 integration.
Simpro is one of the platforms Chime writes into. See all integrations
Chime also connects to the rest of your stack.
All integrations
ServiceM8
Jobs, quotes and calendar stay in sync with every call.
ServiceTitan
Book straight into ServiceTitan with the right job type and tech.
AroFlo
Turn missed calls into AroFlo jobs while your team is on the tools.
Fergus
Every call becomes a Fergus job card, quote request or booking.
Jobber
Every call becomes a Jobber work request, quote or booked job.
Ascora
Turn calls into Ascora job cards, ready on the run sheet.
Want to see how the calls are handled in the first place? See Chime Reception