Know exactly what happened on every call.
Recordings, full transcripts, plain English summaries and a quality score on every conversation, so the phone stops being the part of the business nobody can see.
The phone is the least visible part of the business.
You can see the jobs, the invoices and the calendar. The conversations that created all of them disappear the moment they end.
Chime keeps the record: what was said, what was agreed, what the call achieved, and where it could have gone better.
How it works in the day to day
Recording and playback
Every call is recorded and playable from the dashboard, so you can hear how it actually went rather than how it was described.
Full transcription
Speaker by speaker, searchable across your history, so finding the call where a price was quoted takes seconds.
Plain English summaries
Who rang, what they needed, what was booked and what still needs doing, without listening to the recording.
Outcomes and scoring
Each call is classified by outcome and scored on conversation quality, job qualification, commercial outcome and your own guardrails.
A score you can actually act on.
Scoring is not just a number. Low-scoring calls point to the moment in the transcript where things went wrong and the rule that was missed.
From there the suggestion is specific: add this question, change this escalation, tighten this greeting. Apply it and the next calls improve.
Call review
Scored against your own rules
Natural flow, no repeated questions
Access requirements were not confirmed
Ask about parking and site access before booking
Illustrative view
Works with the tools you already run on
We sit on top of the system you already run. We do not replace it.
Want your team scored the same way? See Chime Coach