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Chime Labs and Acuity Scheduling.
Not everyone wants to fill in a booking form. Chime has the conversation, matches the right appointment type, and books it into Acuity.
Acuity Scheduling + Chime
What one call produces
Caller wants an inspection, not a form
Appointment type matched, 30 minutes
Acuity confirmation email sent
Illustrative view
The software is not the gap. The unanswered call is
Online booking only captures the people who are happy to book online. The rest ring, and if nobody answers, they ring someone else.
The booking page is not the problem. The unanswered call is.
Inside Acuity Scheduling, day to day
Appointment type matching
Chime knows your Acuity appointment types and books the caller into the right one.
Live calendar availability
Times are offered against your real Acuity calendar, including buffers, so there are no double bookings.
Instant confirmation
The booking is created as the call ends and Acuity sends its standard confirmation and reminders.
Around the clock
Calls that arrive after hours still become confirmed appointments.
A record, not a message
What exactly lands in Acuity Scheduling when a call ends?
Most AI phone products end a call by sending someone a message: a text or an email asking them to book themselves in. Chime ends the call with a confirmed appointment in your Acuity calendar.
- Client
- Name, mobile and email captured on the call and written onto the Acuity appointment.
- Appointment type
- Matched to the types you already have configured, so the duration and the price list are right.
- Address or location
- Where the appointment is, or which of your locations it belongs to.
- Intake notes
- What the caller explained, so you are not starting the conversation again on the day.
- Booked time
- A real slot checked live against your calendar and buffers, confirmed before the call ends.
- Confirmation
- Acuity sends its standard confirmation and reminders, exactly as it does for an online booking.
The alternative is a message someone re-keys later, or a link the caller never clicks. A message is work still to do; a confirmed appointment is work already done.
What happens when someone calls
- 01
The caller rings instead of booking
They want to explain what they need and get a time.
- 02
The right type is selected
Consultation, inspection or standard service call.
- 03
Availability is checked live
Only genuinely free times are offered.
- 04
The booking is confirmed
It appears in Acuity immediately with reminders handled.
Phone bookings that behave like online bookings
Once the appointment is in Acuity, everything downstream works the way it already does: confirmations, reminders, reschedules.
The only thing that changed is that the caller did not have to use a form to get there.
Acuity booking
Created from a phone call
Initial inspection, 30 minutes
Thursday 10:30am, buffer respected
Standard Acuity email and reminder
Illustrative view
Who it suits
Is the Acuity Scheduling connection right for you?
Acuity suits appointment-led businesses where the calendar is the product. If you take bookings by phone as well as online, this connection stops the two channels from drifting apart.
Questions
Common questions about the Acuity Scheduling connection
If your day lives in Google Calendar rather than a booking tool, Chime books into that instead. See the Google Calendar integration.
Trade businesses that need jobs as well as appointments usually pair Chime with ServiceM8. See the ServiceM8 integration.
Acuity Scheduling is one of the platforms Chime writes into. See all integrations
Chime also connects to the rest of your stack.
All integrations
ServiceM8
Jobs, quotes and calendar stay in sync with every call.
ServiceTitan
Book straight into ServiceTitan with the right job type and tech.
Simpro
Push qualified calls and bookings into Simpro without manual entry.
AroFlo
Turn missed calls into AroFlo jobs while your team is on the tools.
Fergus
Every call becomes a Fergus job card, quote request or booking.
Jobber
Every call becomes a Jobber work request, quote or booked job.
Want to see how the calls are handled in the first place? See Chime Reception