Chime Labs was founded in Sydney by two ex-Googlers who saw firsthand how underserved trades and service businesses are by technology. We work with businesses right across Australia, and we're expanding into the US.
We think it should work for the people who answer the phone at 7am, who quote the job in the rain, who keep a town's taps running and its lights on. Whether you're a sole trader doing it all yourself, or running teams across a dozen sites with the phones never stopping, the businesses that hold everything together deserve more than to be left behind by the technology reshaping every industry around them.
Going AI-first was the hard part, and we did it so you don't have to. You get technology that's ready on day one: catching the calls you'd have missed, handling the routine, and giving your people their time back for the work only they can do. Here to back your team, not replace them.
In an age where the ground keeps shifting, we're here to give you something solid — technology that works as hard as you do.
The genesis of Chime Labs wasn't a market report. Our co-founder Mat spent 20 years helping manage a family-run construction business: building websites, setting up job management systems, hiring receptionists, chasing invoices, organising quoting. He didn't study the problem. He lived it.
When we started working together, the core issue became clear. Service businesses aren't just fighting an admin problem or a leads problem. They're fighting both at once, and the two make each other worse. More leads means more admin. More admin means less bandwidth. Less bandwidth means more missed calls, and missed calls mean lost work.
Fixing growth without fixing operations just moves the pressure somewhere else. That's why we build both sides together.
Chime Reception
Answers
Chime Overflow
Catches
Chime Coach
Trains
One platform
We started with Chime Reception, an AI receptionist for one clear problem: owners losing work every week to calls nobody could get to. Chime Overflow followed, catching overflow for teams whose phones never stop.
Chime Coach is the newest, giving teams somewhere to rehearse real customer conversations and see where they stand. Same platform, same voice engine, built to back your people rather than replace them.
Co-Founder & CEO
Alexis spent nearly a decade at Google across AI and enterprise sales before founding Chime Labs. He leads the commercial side of the business: fundraising, go-to-market strategy, enterprise sales, and investor relations. He's building Chime Labs as a fully AI-native company from the ground up.
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Co-Founder
Mat spent 20 years helping run a family construction business, giving him deep firsthand experience with the operational challenges trades businesses face every day. His understanding of the industry from the inside is what shapes everything Chime Labs builds.
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Product & Design
Justin is a product and design leader with over 20 years across SaaS, from founding his own bootstrapped platform to leading design at PatientPop and Tebra. At Chime Labs he works across product, design and delivery, shaping how voice AI reshapes the way service businesses run.
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Engineering & Tech
Peter leads engineering and technology at Chime Labs, building the voice platform and the integrations that connect it to the job management tools trades and service businesses already run on.
Sales & Account Executive
Carter looks after sales and account management at Chime Labs, working directly with trades and service business owners to get them set up and making sure the platform keeps earning its place in their day to day.
LinkedInChime Labs was founded in Sydney and that's still home. We work with trades and service businesses right across Australia, from sole traders through to multi-crew operations, and the product is shaped by the way Australian businesses actually run their day.
We're now actively expanding into the United States, where the same problem shows up at a much larger scale. Same platform, same voice engine, tuned for local accents, phone systems and the job management tools each market runs on.
Sydney headquarters, customers nationwide, and integrations with the job management systems Australian trades already use.
Early US rollout underway with home services operators, backed by 500 Global and supported from Sydney.
“Our mission is to build the AI-powered back office for the blue-collar economy, from the first phone call through to quoting, scheduling and the way teams handle customers.”
If you're interested in talking to us about our technology, reach out. Whether you run a service business in Australia or the US, or you're thinking about a partnership or collaboration, we're happy to have the conversation. General interest is welcome too.
Partnerships, media or anything else, email hello@chimelabs.ai
