The text that should follow every call.
Confirmations, quote links, arrival windows and reminders go out by text while the conversation is still fresh. Replies land back on the same customer record, not in someone's personal phone.
Booking confirmed · Wed 8:00am
Calendar updated
Customers answer a text long before they answer an email.
A quote sitting in an inbox competes with everything else in there. A text gets read, and it gets replied to while the customer is still deciding.
The catch is that texts usually go from a personal phone, so nobody else in the business can see what was promised.
How it works in the day to day
Confirmation on the spot
The caller gets the details in writing as soon as the call ends, so the booking is not just a verbal.
Quote and estimate links
Send the live estimate page by text, and the customer can accept from their phone.
Reminders that reduce no-shows
Arrival windows and day-before reminders go out on schedule without anyone chasing them.
Replies on the customer record
Inbound texts are attached to the customer and the job, visible to whoever picks it up next.
One thread per customer, not per phone.
Everything sent and received sits in one thread against the customer, so a handover between the office and the field does not lose the conversation.
You choose which messages send automatically and which wait for approval.
Message rules
What sends, and when
Booking confirmation, immediately after the call
Quote link, once you have checked the price
Reminder, the afternoon before the job
Illustrative view
Works with the tools you already run on
We sit on top of the system you already run. We do not replace it.
Want the quote that goes in the text? See Chime Quotes