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Chime Labs and AroFlo.
Chime answers the calls your field team cannot, captures the site and the scope, and writes the job into AroFlo ready to schedule.
AroFlo + Chime
What one call produces
Emergency make safe, retail site
Task created against the client site
Flagged urgent for the coordinator
Illustrative view
The software is not the gap. The unanswered call is
AroFlo keeps field work organised. It still relies on someone being available to take the call and start the task.
On a busy site day, that person does not exist, and the work starts as a missed call instead of a job.
Inside AroFlo, day to day
Tasks and jobs from calls
Chime creates the AroFlo record with the client, the site and the description captured.
Site and client matching
Callers are matched to the right client and site so the history stays in one place.
Urgency flagged
Make safe and emergency work is flagged so the coordinator sees it first.
Field-ready detail
Access notes, contact on site and the fault description travel with the job.
A record, not a message
What exactly lands in AroFlo when a call ends?
Most AI phone products end a call by sending someone a message: a text, an email or an enquiry sitting in an inbox for a coordinator to type up. Chime ends the call by putting the booking and the captured call details into AroFlo as a task, against the client and site the caller rang about.
- Client and site
- The caller is identified against the right AroFlo client and site, so the record does not land in the wrong place.
- Task detail
- The scope of work as described on the call, written into the task rather than summarised in an email.
- Access and contact
- Site contact, after-hours entry and anything the tech needs to get on site.
- Urgency
- Make safe and emergency work is flagged so it reaches the top of the coordinator’s list.
- Requested time
- The time the caller needs the attendance, ready for the coordinator to schedule.
The alternative is a message someone re-keys later. A message is work still to do; a task on the client site is work already done.
What happens when someone calls
- 01
The call arrives
After hours, during a site visit, or while the office is stretched.
- 02
The site is identified
Chime confirms the client, the site and who is on the ground.
- 03
AroFlo is updated
The task or job is created with the scope captured.
- 04
The coordinator schedules
Work is allocated from AroFlo as normal.
Field work that starts as a record, not a memory
The gap in field service is rarely the work. It is the handover between the call and the job.
Chime closes that gap by writing the record while the caller is still on the phone.
AroFlo task
Created from the call
Matched to existing site
Lighting circuit tripping intermittently
Site contact and after-hours entry noted
Illustrative view
Who it suits
Is the AroFlo connection right for you?
AroFlo suits commercial and field service teams with multiple sites and compliance requirements. If your calls are about sites rather than street addresses, this connection keeps the record clean.
Questions
Common questions about the AroFlo connection
Simpro covers similar territory for multi-staff trade businesses. See the Simpro integration.
Ascora is the other Australian platform crews in this space tend to compare. See the Ascora integration.
AroFlo is one of the platforms Chime writes into. See all integrations
Chime also connects to the rest of your stack.
All integrations
ServiceM8
Jobs, quotes and calendar stay in sync with every call.
ServiceTitan
Book straight into ServiceTitan with the right job type and tech.
Simpro
Push qualified calls and bookings into Simpro without manual entry.
Fergus
Every call becomes a Fergus job card, quote request or booking.
Jobber
Every call becomes a Jobber work request, quote or booked job.
Ascora
Turn calls into Ascora job cards, ready on the run sheet.
Want to see how the calls are handled in the first place? See Chime Reception