Technology
One conversation engine behind every product
Reception, Overflow and Coach run on the same voice and language layer. A caller gets the same standard of conversation whether they ring a two-van plumbing business at 9pm or a contact centre in the middle of a storm week.
The conversation engine
One AI behind every conversation
Every conversation runs through Chime Labs and fires the workflows that follow.
Run one van or a hundred branches. The same AI sits behind every call.
What happens between the ring and the job record
- 01
Answers on the first ring
The call is picked up straight away, in an Australian voice, whatever the hour and however many calls land at once.
- 02
Understands what is being asked
The engine works out the job, the urgency and the address from how the caller actually speaks, not from a keypad menu.
- 03
Acts inside your rules
It books, qualifies, quotes off your pricing guidance or escalates to a person, based on the rules you set for each situation.
- 04
Writes the record back
Transcript, summary, contact and job land in the system you already run, with the follow-ups attached.
Intake that reads like a person took the call
The engine captures the job, the address, the access notes and the urgency in the caller’s own words, then structures it so the next person does not have to ring back for the basics.
Accents, background noise and callers who change their mind mid-sentence are all part of the job, so the engine is built to handle them rather than to hear a perfect script.
The conversation is only half the work
Understanding a call is not enough on its own. Chime turns what was said into the thing that has to happen next: a booking in the diary, a quote drafted from your pricing, a task with a due date, a text with the arrival window.
That workflow layer is what separates the engine from a transcription tool. The AI hears it, the platform does something about it.
It knows when to get a person involved
Some calls should never be finished by AI. You decide which ones: a gas leak, a long-standing commercial client, anything the engine is not confident about.
Those calls transfer, take a message or raise a callback, and the context travels with them so whoever picks it up already knows the story.
How it behaves
Designed around the way a business actually answers the phone
Built for live conversation
The engine listens, interrupts and recovers the way a person on the phone does, rather than reading a fixed menu at the caller.
A person is always reachable
You set the rules for when a call transfers, takes a message or books a callback, so nobody is trapped with a machine.
Written back where you work
Jobs, contacts, notes and summaries land in the system you already run, so the record does not live in a separate app.
Configurable per account
Recording, notification and escalation settings are set per business, so the setup matches how you operate.
Works with the tools you already run on
We sit on top of the system you already run. We do not replace it.
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