×
Chime Labs and Ascora.
Chime creates the Ascora job card straight from the conversation, so the work is on the run sheet instead of in a notebook.
Ascora + Chime
What one call produces
Split system not cooling
Job card created with service type
Ready to dispatch this afternoon
Illustrative view
The software is not the gap. The unanswered call is
Ascora keeps the run sheet honest. What it cannot do is answer the call that should have been on it.
Jobs that start life in a text thread or a notepad are the ones that get missed.
Inside Ascora, day to day
Job cards from calls
Chime creates Ascora jobs directly from the conversation, with the service type set.
Customer records kept clean
New callers are added, returning customers are matched, no duplicate entries.
Built for Australian trades
Ascora is used across plumbing, electrical, HVAC and refrigeration crews here, and Chime plugs into that workflow.
Dispatch-ready notes
The address, the fault and the access details are captured while the caller is on the line.
A record, not a message
What exactly lands in Ascora when a call ends?
Most AI phone products end a call by sending someone a message: a text, an email or an enquiry that sits in an inbox until someone types it onto the run sheet. Chime ends the call by putting the booking and the captured call details into Ascora as a job card.
- Customer
- Returning callers are matched to their existing Ascora customer record, new callers are added.
- Job address
- The address confirmed on the call, on the job card rather than in a notebook.
- Service type
- Set from the conversation, so the right trade and the right skills get allocated.
- Fault description
- What is actually wrong, plus access details like loading docks and who to ask for.
- Booked time
- The attendance the caller needs, ready to dispatch off the run sheet.
The alternative is a message someone re-keys later. A message is work still to do; a job card on the run sheet is work already done.
What happens when someone calls
- 01
The call comes in
The office is stretched or the crew is on site.
- 02
Chime captures the work
Caller, address, service type and urgency.
- 03
Ascora is updated
A job card is created against the customer.
- 04
The run sheet fills
The job is ready to dispatch, no retyping.
The job appears on the run sheet, ready to dispatch
Ascora is a core Australian job management platform for trade businesses.
Wiring Chime into it means the phones are handled and the team sees the job appear where they already look.
Ascora job card
Created from the call
Returning customer matched
Refrigeration, breakdown
Rear loading dock, ask for the manager
Illustrative view
Who it suits
Is the Ascora connection right for you?
Ascora suits Australian trade businesses running crews across plumbing, electrical, HVAC and refrigeration. If your team dispatches off the run sheet, this connection keeps it fed.
Questions
Common questions about the Ascora connection
ServiceM8 is the platform most Australian crews compare Ascora with. See the ServiceM8 integration.
AroFlo suits teams whose work is organised by site rather than street address. See the AroFlo integration.
Ascora is one of the platforms Chime writes into. See all integrations
Chime also connects to the rest of your stack.
All integrations
ServiceM8
Jobs, quotes and calendar stay in sync with every call.
ServiceTitan
Book straight into ServiceTitan with the right job type and tech.
Simpro
Push qualified calls and bookings into Simpro without manual entry.
AroFlo
Turn missed calls into AroFlo jobs while your team is on the tools.
Fergus
Every call becomes a Fergus job card, quote request or booking.
Jobber
Every call becomes a Jobber work request, quote or booked job.
Want to see how the calls are handled in the first place? See Chime Reception