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Chime Labs and Fergus.
Chime takes the call, works out whether it is a job, a quote or a callback, and writes it into Fergus with the detail attached.
Fergus + Chime
What one call produces
Bathroom renovation enquiry
Quote request created with scope notes
Site visit offered for Friday
Illustrative view
The software is not the gap. The unanswered call is
Fergus keeps jobs, quotes and invoicing tidy. The phone is what fills it, and the phone is what gets missed.
A quote enquiry that never becomes a record is a job you never priced.
Inside Fergus, day to day
Jobs and quote requests
Chime works out whether the caller wants work booked or priced, and creates the right record.
Customer records kept clean
New callers are added, returning customers are matched, so history is not fragmented.
Scope captured on the call
The detail you need to price the work is asked for while the caller is engaged.
Bookings with realistic windows
Site visits and service calls are offered against your real availability.
A record, not a message
What exactly lands in Fergus when a call ends?
Most AI phone products end a call by sending someone a message: a text, an email or an enquiry in an inbox that someone has to turn into a job later. Chime ends the call by putting the booking and the captured call details into Fergus as a job or a quote request, depending on what the caller actually rang about.
- Customer
- Returning callers are matched to their existing Fergus customer record, new callers are added, so the history stays in one place.
- Site address
- The address confirmed on the call, attached to the record rather than left in a voicemail.
- Job or quote
- Chime works out whether the caller wants work booked or priced, and creates the matching record.
- Scope notes
- What the work involves, asked for while the caller is still engaged and still willing to explain it.
- Booked time
- The service call or site visit offered against your real availability, so the quote pipeline moves.
The alternative is a message someone re-keys later. A message is work still to do; a Fergus job with the scope captured is work already done.
What happens when someone calls
- 01
The phone rings out
The call comes through to Chime instead of voicemail.
- 02
Job or quote is decided
Chime asks what the work is and how soon it is needed.
- 03
Fergus is updated
A job card or quote request is created with the notes.
- 04
You price or dispatch
The work is already in the system when you sit down.
The quote pipeline stops depending on who was free to answer
Most lost revenue in a trade business is not lost on price. It is lost before the quote exists.
When every enquiry becomes a Fergus record with the scope captured, the pipeline reflects real demand.
Fergus quote request
Created from the call
New customer added
Full bathroom refit, two storey terrace
Site visit offered, Friday morning
Illustrative view
Who it suits
Is the Fergus connection right for you?
Fergus is popular with plumbing and electrical businesses that quote a lot. If your growth depends on getting more enquiries priced, this connection makes sure they all land somewhere.
Questions
Common questions about the Fergus connection
ServiceM8 is the other platform Australian plumbing and electrical crews tend to weigh up. See the ServiceM8 integration.
For larger crews across multiple sites, Simpro connects the same way. See the Simpro integration.
Fergus is one of the platforms Chime writes into. See all integrations
Chime also connects to the rest of your stack.
All integrations
ServiceM8
Jobs, quotes and calendar stay in sync with every call.
ServiceTitan
Book straight into ServiceTitan with the right job type and tech.
Simpro
Push qualified calls and bookings into Simpro without manual entry.
AroFlo
Turn missed calls into AroFlo jobs while your team is on the tools.
Jobber
Every call becomes a Jobber work request, quote or booked job.
Ascora
Turn calls into Ascora job cards, ready on the run sheet.
Want to see how the calls are handled in the first place? See Chime Reception