×
Chime Labs and ServiceTitan.
When your CSRs are at capacity, Chime picks up, qualifies the caller the way a trained CSR would, and writes a dispatch-ready job into ServiceTitan.
ServiceTitan + Chime
What one call produces
Third call in the queue answered
Job created, customer matched
Job type and urgency set for the board
Illustrative view
The software is not the gap. The unanswered call is
ServiceTitan gives you the dispatch board. It cannot answer the fourth call in the queue at 4:50pm on a Friday.
Every call that rings out in a busy hour is demand you have already paid to generate.
Inside ServiceTitan, day to day
Dispatch-ready jobs
Jobs arrive with the problem, the address, the urgency and the best contact number attached.
Customer matching
Callers are matched to existing ServiceTitan customer records so history stays intact.
Job type categorized
The conversation is mapped to your job types, so the board reflects the real work.
Overflow and after hours
Chime takes the calls your CSR team cannot reach, without adding another seat.
A record, not a message
What exactly lands in ServiceTitan when a call ends?
Most AI phone products end a call by sending someone a message: a text, an email, or a lead that lands in an inbox for a CSR to convert. Chime ends the call by writing the job into ServiceTitan, with the fields your dispatch board runs on already populated.
- Customer
- Matched to the existing ServiceTitan customer record, so history and location stay intact instead of forking into a duplicate.
- Service location
- The address confirmed on the call, attached to the job for routing and dispatch.
- Job type
- Mapped to your configured job types, so the board shows the real work and the right skill set.
- Summary
- A written summary of the call: the fault, what the customer has already tried, and any access notes.
- Priority
- Urgency captured from the conversation, so an emergency does not queue behind a routine tune-up.
- Requested time
- The time the customer asked for, ready for dispatch to assign a tech.
The alternative is a message somebody re-keys later. A message is work still to do; a dispatch-ready job is work already done.
What happens when someone calls
- 01
The queue backs up
Peak hour, after hours or a holiday period, and calls start rolling to Chime.
- 02
Chime qualifies
Name, number, address, the fault and how urgent it is.
- 03
The job is written
A new job appears in ServiceTitan with the conversation notes.
- 04
Dispatch takes over
Your team assigns the tech and schedules the visit as usual.
Capacity for the peak, without another seat
Call volume is spiky. Staffing for the peak is expensive, and staffing for the average means the peak gets missed.
Chime absorbs the overflow so the board fills from calls you would otherwise have lost, and your CSRs stay on the conversations that need a person.
ServiceTitan job
Created from an overflow call
Matched to existing record
No cooling, ducted system
Priority: urgent
Access via side gate, dog on property
Illustrative view
Who it suits
Is the ServiceTitan connection right for you?
ServiceTitan suits larger home service operations with a real dispatch function. If you already have CSRs and the problem is peak-hour and after-hours capacity rather than software, this is the connection to look at.
Questions
Common questions about the ServiceTitan connection
Running a smaller crew on Jobber rather than a full dispatch operation? The connection works the same way. See the Jobber integration.
For a second location that is not on ServiceTitan yet, Chime can book straight into a calendar. See the Google Calendar integration.
ServiceTitan is one of the platforms Chime writes into. See all integrations
Chime also connects to the rest of your stack.
All integrations
ServiceM8
Jobs, quotes and calendar stay in sync with every call.
Simpro
Push qualified calls and bookings into Simpro without manual entry.
AroFlo
Turn missed calls into AroFlo jobs while your team is on the tools.
Fergus
Every call becomes a Fergus job card, quote request or booking.
Jobber
Every call becomes a Jobber work request, quote or booked job.
Ascora
Turn calls into Ascora job cards, ready on the run sheet.
Want to see how the calls are handled in the first place? See Chime Reception