Rehearse against the customers your team dreads.
Persona scenarios are AI customers modelled on the calls that actually go wrong. Your team practises the hard conversation as many times as it takes, before it lands on a paying customer.
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+8The angry callerHardThe property managerModerateThe quiet callerEasyRole play only works when the other person is genuinely difficult.
A supervisor playing an angry caller is still a colleague. They soften, they prompt, and they run out of time after two goes.
A persona does not soften. It interrupts, it pushes on price, it changes its mind halfway through, and it is available at eleven at night when your new starter finally has a spare twenty minutes.
Built from the calls that cost you work
Three difficulty tiers
Straightforward, tricky and hostile. New starters begin low and earn their way up.
A real reason for calling
Every persona has a job, a budget, a temper and a history, so the conversation goes somewhere.
They push back
Objections on price, availability and trust, delivered the way customers actually deliver them.
Unlimited attempts
The same scenario can be run again and again until the response is second nature.
One rubric across rehearsal and live calls.
Every persona conversation is scored against the same rubric your real calls are scored against, so practice and performance are measured in the same language.
Supervisors can see which personas a rep keeps losing and set the next round of practice against exactly those.
Works with the tools you already run on
We sit on top of the system you already run. We do not replace it.
Want the full coaching product? See Chime Coach