Every customer, every call, one place.
A contact database that builds itself from every call your assistant handles, so you always know who is ringing, what you did for them last time and what they need now.
Your customer data is everywhere except where you need it.
Some names are in a phone, some in the job management tool, a few on invoices, and the rest in someone’s head. When a customer rings back six months later, the history has to be reassembled from memory.
Chime captures the detail as the call happens, so the record is already written by the time you go looking for it.
How it works in the day to day
Searchable in seconds
Find anyone by name, number or company. Sort by any column, choose the fields you want visible, and page through the full list.
Your own attributes
Add fields that matter to your business, like property type, referral source or preferred day, and use them everywhere.
Audience segmentation
Build lists with AND/OR logic across any field, such as customers in one postcode who called about electrical work last month.
Import, export and bulk edit
Bring a CSV in with automatic field mapping, update dozens of records at once, and export the whole list whenever you want.
The full picture before you ring back.
Every contact carries their call history: when they last rang, how often, whether calls were answered, and what was booked.
That same list is what outbound campaigns and follow-ups run against, so the database earns its keep instead of sitting there.
Contact record
Built from the calls themselves
Name, number, site address and job type captured on the call
Four calls, two jobs, last contact 14 March
Property type, preferred day and referral source
Illustrative view
Works with the tools you already run on
We sit on top of the system you already run. We do not replace it.
Want to see what the calls themselves reveal? See call intelligence