Set the rule once, run it on every call.
Urgent job after hours? Escalate. Quote enquiry? Draft it. No answer on the follow-up? Try again tomorrow. You write the rules in plain English and Chime runs them the same way every time.
A call comes in after 5pm
The caller wants a quote
Text the details, create a to-do, book the callback
The process only holds up when the busy person is not busy.
Most trade businesses have a way things are meant to be handled. It survives a quiet Tuesday and falls apart the moment three jobs run late.
Written as a workflow, the same steps happen at nine at night as at nine in the morning.
How it works in the day to day
Written in plain English
Describe what should happen and when. No flowchart builder and no developer needed.
Triggered by the conversation
Rules fire on what the caller actually said, not just on the time of day or the number they rang from.
Escalation that works after hours
Urgent work reaches the person on call, and everything else waits until morning with a note attached.
Pushes into your systems
Jobs, notes and bookings land in ServiceM8, SimPRO, ServiceTitan or your calendar as part of the same rule.
The rules your business already runs on.
Start with the handful that cost you the most when they get missed: urgent escalation, quote follow-up, and the second attempt at a callback.
Change a rule and it applies to the next call, without retraining anyone.
Active workflows
Running on every conversation
Escalate no-water and burst-pipe calls immediately
Draft a quote whenever a caller asks for a price
Chase an unanswered quote after three days
Illustrative view
Works with the tools you already run on
We sit on top of the system you already run. We do not replace it.
Want to see the calls these rules run on? See call intelligence