Trade playbooks for ServiceM8
A playbook is a ready-made setup for one trade: the questions your AI receptionist asks on every call, the job fields it fills in, and the checklist you follow to connect it to ServiceM8. Instead of writing a call script from scratch, you pick the playbook for your trade, adjust the wording, and go live the same day.
Each playbook below covers what to capture for an emergency job versus a quote, which details the office needs before dispatch, and how the job lands in ServiceM8 so nobody re-types anything. They work with Chime Reception and pair with Chime Quotes when the call ends in a price rather than a booking.
New to this? Start with the AI receptionist overview or see how the numbers work on the pricing page.
Ready-to-use playbooks for your trade
Each playbook comes pre-tuned for your industry, with the right call flow, questions, ServiceM8 setup, and escalation rules — so you can get results faster.
Available playbooks
Appliance Repairs
Pre-configured for whitegoods repairers handling bookings and warranty work
Electricians
Built for residential and light commercial electrical work
Plumbers
Designed for emergency and maintenance plumbing services